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What Does Customer Engagement Really Mean | Forbes

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CPG Connect | Status: is encouraging members to get involved i... Read more
Posted in October
Adrian Swinscoe , CONTRIBUTOR

We’re now firmly in the last quarter of the year and many firms will be busy thinking about strategy and budgets for next year. Amongst all of the planning and strategy making, how to improve customer service, customer engagement and customer experience are likely to be playing a large part in many of the discussions.

http://www.forbes.com/sites/adrianswinscoe/2016/10/17/what-does-customer-engagement-really-mean/#29805c02732b
 

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